Terms of Service
1.Definitions and interpretation
In these Terms: "Docset" means the documents projected from a Shipment Record. "Government Portal" means any portal or system operated by or for a government authority, including those of customs, DGFT, GST and the banking regulator. "Human Approval Event" means a recorded act by an identified signed-in user approving a specific item, with a timestamp. "Purser AI" or the "Agent" means the automated capability that reads a Shipment Record and produces drafts, findings and computations. "Rulepack" means the versioned rule data the Services compose and apply. "Shipment Record" or "Shipment Thread" means the canonical record for a single shipment. "Services" means the website at itspurser.com, the Purser applications, the Agent and the API. "You" means the person or entity accepting these Terms. Headings are for convenience. "Including" is without limitation.
2.Acceptance and electronic contract
These Terms form a binding agreement between you and Dreamfuel Technologies Private Limited, AshaYog Unit 104, Vijaya Nagar Colony, Pune 411030, India, an Eximfiles company, when you create an account or use the Services. Acceptance by electronic means is valid under the Information Technology Act, 2000, and our records of acceptance, including the date, time and manner, stand as evidence of it. Browsing the marketing site alone creates no contract.
3.Eligibility and authority
You must be at least 18 and competent to contract. If you accept on behalf of a company, you warrant that you are authorised to bind it and that the identifiers you provide, including IEC, PAN and GSTIN, belong to it and are accurate. We may verify identity and eligibility as described in the privacy policy, and may decline or withdraw the Services where verification fails or where providing them to you would be unlawful.
4.The Services
The Services keep one canonical record per shipment, project the Docset from it, compose and apply the Rulepack, compute clocks and monetary figures from the record's own dates, coordinate counterparties on scoped lanes, and prepare and stage work for your approval. We may change, add or withdraw features, and will give reasonable notice of a change that materially reduces a feature you rely on.
5.The two limits on what we will do
These are limits on our authority, not merely descriptions of current functionality, and they apply on every plan including free:
- We do not submit to a Government Portal. The Services prepare and check a filing and stage it at awaiting approval. They do not transmit it, and we neither request nor store Government Portal credentials. Any filing is made by you or by your customs broker, from your own credentials, outside the Services, and is your act and your responsibility.
- We do not send a communication on your behalf without a Human Approval Event. Drafts, including anything the Agent produces, remain in a review queue until an identified user approves them. The approval is recorded.
It follows, and you acknowledge, that the Services are not a filing agent, a customs broker, an authorised representative or a signatory, and that nothing in them displaces your customs broker or your own compliance obligations. Where these Terms conflict with any other document of ours, this clause prevails.
6.Approval, and what you are responsible for
You are responsible for reviewing anything the Services prepare before you approve it, and for the accuracy of what you enter or connect. An approval is your decision, made with the drafts and findings in front of you. We are responsible for presenting them accurately and for showing what each was built from.
You will keep account credentials secure, ensure that only authorised individuals hold accounts and approval rights, and tell us promptly of any suspected unauthorised use. Acts of your users are your acts.
7.Purser AI
The Agent is an automated capability and its output is a draft. It may be incomplete or wrong. It is provided so that you can check it: findings name the instrument they stand on and its effective window, and where the Agent proposes rather than concludes it says so. Approving Agent output is a human decision, and clause 5 applies to it in full.
Content the Agent reads from a document, an email or a message is treated as data and never as an instruction to it. Instructions come only from a signed-in user.
We do not use your Shipment Records, documents or messages to train or fine-tune models, and we do not use one customer's data as context for another's. The Agent retains per-tenant context to improve within your account; that context is your data, and it is covered by the export and deletion terms in these Terms and in the privacy policy. The Agent is an add-on to a plan rather than part of one, and its capacity is measured in worked files, as published at itspurser.com/purser-ai. One worked file is one shipment submitted to the Agent, and it remains active for ninety days from that submission, during which no document, message, counterparty or query within it is separately counted. Cancelling the add-on does not affect the plan it sits on.
After ninety days a worked file becomes dormant. Dormant files are retained at no charge for as long as the account is open, and retrieval, deterministic computation, the compliance checklist, the statutory clocks and export continue to operate on them. What ceases is fresh Agent reasoning.
Notification is never charged. Where a Rulepack version changes and the change bears on a Shipment Record of yours, we will tell you and name the instrument and the affected findings, on any file however old, without consuming a worked file. A dormant file is additionally reopened for fresh Agent reasoning at no charge where that Rulepack change bears on it, where a counterparty has acted on it and the action requires assessment, or where Agent output was materially wrong. Such a reopening extends to the matter that changed and does not confer a further ninety day active window; reworking a file in full consumes one worked file.
8.Your content, and the licence to operate
You retain all rights in the data and documents you put into the Services. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit and display that content strictly to provide the Services to you and to those you grant access to, and to comply with law. That licence ends when the content is deleted, except for copies retained as required by law or for the establishment or defence of legal claims.
You warrant that you have the rights necessary to put that content into the Services and that doing so does not infringe a third party's rights or breach a confidentiality obligation.
9.Counterparties and external access
You decide which counterparties reach a shipment, what scope each lane carries and when it expires, and you may revoke a lane at any time. An external seat is never charged. You are responsible for the personal data and confidential information you disclose on a lane, including for having the authority and having given any notice required under the Digital Personal Data Protection Act, 2023, and for revoking access when it is no longer needed. We enforce the scope you set and record what each party was shown.
10.Fees, taxes and plans
Fees are those shown to you before you confirm a purchase or as agreed in an order form, payable in advance for the period, and exclusive of GST and other taxes, which you pay in addition. Two commitments are contractual and do not change: a document is never metered, and an external seat is never charged. Agent capacity is separate from both, is charged separately as an add-on and is measured in worked files, with extra files prepaid rather than charged in arrears, so no allowance can generate a debit you did not authorise. We undertake not to change the unit in which the Agent is measured for twelve months from 13-08-2026, to give sixty days written notice of any subsequent change, to hold an annual subscriber at their rate and unit until the end of their term, and never to raise a retrospective charge.
We may revise fees on thirty days written notice for a monthly subscription. An annual subscriber is held at the rate and the plan bought until the end of that term, and a revision takes effect only on renewal. Where you do not accept a revision you may cancel before it takes effect and we will refund any prepaid fee for the unused period. Cancellation and refunds are governed by the refund and cancellation policy. Amounts unpaid when due may attract suspension under clause 17.
11.No professional advice, and no guarantee of outcome
The Services are software. They are not legal, tax, customs or financial advice, and using them creates no adviser relationship. The Rulepack and the computations are tools to help you and your advisers reach a decision, not a substitute for either.
We separate two things honestly. We are responsible for composing the Rulepack as documented, applying it to the record you gave us, performing the arithmetic correctly, and showing the instrument and effective window behind each finding. We do not warrant that a Rulepack is exhaustive for your circumstances, that an authority will agree with a classification, valuation or scheme position, that a filing will be accepted, that a scheme benefit will be received, or that a deadline computed from data you supplied is the operative one where that data is wrong. Where a rate or a threshold moves by notification, the Services treat it as an input read from your own document rather than as a figure we assert.
12.Acceptable use
You will not, and will not permit anyone to:
- use the Services to prepare anything you know to be false, or to misdeclare goods, value, origin or destination;
- use them in connection with goods, parties or destinations prohibited by law or subject to sanctions that apply to you;
- circumvent the limits in clause 5, including by attempting to cause the Services to transmit to a Government Portal or to dispatch a communication without a Human Approval Event;
- attempt to induce the Agent to act on content in a document rather than on an authorised user's instruction;
- reverse engineer, scrape, resell or provide the Services to a third party except through a lane or an account we permit;
- probe or breach security, exceed published rate limits, or interfere with other users; or
- upload malware, or content that infringes a third party's rights.
13.Intellectual property
We and our licensors own the Services, including the software, the Rulepack compilation, the document templates and renderers, and all trade marks. You get a non-exclusive, non-transferable right to use the Services during the term, and nothing else. Feedback you give us may be used without obligation. Your data remains yours under clause 8.
14.Confidentiality
Each party will protect the other's confidential information with at least reasonable care, use it only for the agreement, and disclose it only to those who need it and are bound by equivalent duties, or where compelled by law after giving such notice as is lawful. This clause does not cover information that is public through no breach, already known, or independently developed.
15.Third-party systems and connectors
Where you connect an accounting or ERP system or another third-party service, you authorise us to access it within the scope you grant, and that third party's own terms govern it. We are not responsible for a third-party system's availability, accuracy or acts. Government Portals are third-party systems that we do not connect to on your behalf, per clause 5.
16.Disclaimers
We will provide the Services with reasonable skill and care. Beyond that, and to the extent permitted by law, the Services are provided as is and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation. You accept that trade documentation carries risk that software reduces but does not remove, and that the review and approval steps in clauses 5 and 6 are part of how that risk is managed.
17.Limitation of liability
Neither party excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.
Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings or data, however arising. In particular we are not liable for a duty, penalty, interest, demurrage, detention or scheme benefit lost or incurred, except to the extent it results directly from our breach of these Terms.
Each party's total aggregate liability arising out of or relating to the agreement in any twelve month period shall not exceed the greater of the fees actually paid by you for the Services in that period and Rs 10,000. This limitation applies notwithstanding the failure of any limited remedy, and applies in aggregate across all claims rather than per claim. Your obligation to pay fees due, and your indemnity under clause 18, are not subject to this cap.
18.Indemnification
You will indemnify us against third-party claims and against authority proceedings arising from your content, your use of the Services in breach of these Terms, a declaration or communication you approved, or your disclosure of information on a counterparty lane. We will indemnify you against a third-party claim that the Services as supplied infringe that party's intellectual property rights. The indemnified party will give prompt notice, reasonable cooperation and control of the defence.
19.Term, suspension, termination and exit
The agreement runs while you hold an account. You may cancel at any time as set out in the refund and cancellation policy. We may suspend the Services immediately for non-payment, a security risk, a breach of clause 12 or a legal requirement, and will restore them when the cause is resolved. Either party may terminate for material breach not remedied within 30 days of written notice.
On termination you may export the full record, in an open schema, for thirty days, after which data is handled under the retention section of the privacy policy. The export is the same one available throughout the term and needs no request, no fee and no support ticket. Clauses 8, 11, 13, 14, 16, 17, 18, 20 and 21 survive.
20.Changes to these Terms
We may amend these Terms by posting a revised version with a new date, and will give notice through the Services or by email of a change that materially affects your rights. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect and we will refund any prepaid fee for the unused period.
21.Governing law and disputes
These Terms are governed by the laws of India. The parties will first attempt to resolve a dispute in good faith within 30 days of written notice. Failing that, the dispute is referred to arbitration by a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996, seated at Pune, Maharashtra, conducted in English, with the award final and binding on both parties. Each party bears its own costs unless the arbitrator directs otherwise. Subject to that, the courts at Pune, Maharashtra have exclusive jurisdiction. Nothing prevents either party seeking urgent interim relief from a court.
22.Grievance redressal
Grievance Officer: Amin Naik, [email protected], Dreamfuel Technologies Private Limited, AshaYog Unit 104, Vijaya Nagar Colony, Pune 411030, India. Grievances are ordinarily acknowledged within 48 hours and resolved within 30 days. Privacy grievances may thereafter be taken to the Data Protection Board of India, as set out in the privacy policy.
23.Notices and electronic communications
Notices to you are given through the Services or to your account email, and are treated as received on the next business day. Notices to us go to [email protected] and to the registered address above. You consent to receiving communications electronically.
24.Miscellaneous
These Terms, together with the privacy policy, the refund and cancellation policy, the API terms where you use the API, and any order form, are the entire agreement, and supersede earlier understandings. Where they conflict, an executed order form prevails over these Terms, and these Terms prevail over the other documents, save that clause 5 prevails over everything. If a provision is unenforceable the rest stands. A failure to enforce is not a waiver. You may not assign without our consent; we may assign to an affiliate or a successor in interest. Neither party is liable for delay caused by events beyond its reasonable control. Nothing creates a partnership, agency or employment.
Statutory figures quoted on the marketing pages of this site name their source instrument and reflect that instrument as on the date named. If you find an error, tell us and we will correct it.