Refund and cancellation policy

1.What this policy covers

This policy covers amounts billed by Dreamfuel Technologies Private Limited for the Purser applications, Purser Outbound and Purser Inbound: the Team and Business subscriptions, pay as you go shipments, and any Enterprise fees not otherwise governed by a signed order form. Prices are those published at itspurser.com/pricing and are stated in Indian rupees.

The free tier is free. Ten shipments a month, one entity, three internal users, unlimited external collaborators, both applications, with the allowance resetting every month. Nothing is charged on it, so nothing arises to refund.

2.Two things you are never billed for

3.Cancellation

You may cancel a subscription at any time. Access continues to the end of the period you have already paid for, and the plan does not renew after that. Cancelling does not delete your data: a full export of the shipment record in an open schema is available on demand on every tier, and that commitment survives cancellation.

4.Subscriptions

Team is Rs 2,999 a month and Business is Rs 11,999 a month. Fees are displayed before you confirm a purchase, and a subscription period already begun is otherwise chargeable in full.

[ TO CONFIRM: whether a first paid month carries a cooling-off window, how long it runs from the first charge, and whether a refund within it is full or pro-rata. Until this is settled, no window is stated here, and a request under this section is decided case by case under section 8 or by writing to us. ]

Where a plan is bought on terms that state their own refund window, those terms are shown at the time of purchase and prevail over this section.

5.Pay as you go

Pay as you go is Rs 299 a shipment with no subscription, capped at the Team price in any month, so a busy month never costs more than Team. A charge arises against a shipment, which is a unit of work that has been done rather than a period of access, so a pay as you go charge is not pro-rated and cancelling does not reverse charges already raised.

[ TO CONFIRM: whether a per-shipment charge can be reversed where a shipment record was created in error or deleted before any work was done on it, and within what window. ]

6.Enterprise

Enterprise fees, including the API, deployment, migration and any committed term, are governed by the order form or agreement signed for the account. Where that document states cancellation or refund terms, they prevail over this policy.

7.Transaction rails are priced separately

The transaction rails are not part of a Purser subscription and are not covered by this policy: the spread when a duty credit scrip is sold, committed realisation volume, and financing referral at 0.5 to 1.0 percent. Each is priced on its own and carries its own terms, none is required to use Purser, and nothing there is folded into a subscription. A refund question on a rail is a question about that transaction, not about your plan.

8.If something is our fault

If a paid feature does not work because of an error on our side, tell us and we will put it right. Depending on the circumstances that may include a credit or a refund for the affected period.

A delay or failure at a government portal, a bank, a carrier, a broker or a counterparty is not an error on our side. Purser never submits to a government portal and never sends an outbound message without a recorded human approval event, so an outcome that depended on a transmission you or your broker had to make, or on an approval that was never given, is outside what we can be responsible for.

9.How to ask for a refund

Write to us through the contact section on the home page, or to [email protected], with the account, the charge and the date. An approved refund is made to the original payment method, in Indian rupees, for the amount actually charged.

[ TO CONFIRM: the working-day window within which an approved refund is initiated to the original payment method. Settlement time after that is the payment provider's and the bank's. ]