Refund and cancellation policy

1.What this policy covers

This policy covers amounts billed by Dreamfuel Technologies Private Limited for the Purser applications, Purser Outbound and Purser Inbound: the Team and Business subscriptions, pay as you go shipments, the Purser AI add-on and its prepaid file packs, and any Enterprise fees not otherwise governed by a signed order form. Prices are those shown to you before you confirm a purchase, or those set out in your order form, and are stated in Indian rupees.

The free tier is free. Ten shipments a month, one entity, three internal users, unlimited external collaborators, both applications, with the allowance resetting every month. Nothing is charged on it, so nothing arises to refund.

2.Two things you are never billed for

3.Cancellation

You may cancel a subscription at any time. Access continues to the end of the period you have already paid for, and the plan does not renew after that. Cancelling does not delete your data: a full export of the shipment record in an open schema is available on demand on every tier, and that commitment survives cancellation.

4.Subscriptions

The Team and Business subscription fees are displayed before you confirm a purchase, and a subscription period already begun is otherwise chargeable in full.

A first paid subscription carries a cooling off window of seven days from the first charge. Cancel inside it and that first charge is refunded in full, once per account. After the window a period already begun is chargeable in full, and cancelling stops the next renewal rather than the current period.

Where a plan is bought on terms that state their own refund window, those terms are shown at the time of purchase and prevail over this section.

5.Pay as you go

Pay as you go is a per shipment charge with no subscription, displayed before you confirm a purchase and capped at the Team price in any month, so a busy month never costs more than Team. A charge arises against a shipment, which is a unit of work that has been done rather than a period of access, so a pay as you go charge is not pro-rated and cancelling does not reverse charges already raised.

A per shipment charge is reversed on request where the shipment was recorded in error and no document was rendered and no filing was staged against it, provided you ask within seven days of the charge. Once a document has been rendered the work has been done and the charge stands.

6.Purser AI and worked files

Purser AI is an add-on to a plan rather than part of one, and it is billed on its own unit: the worked file. One worked file is one shipment submitted to the agent, and it stays active for ninety days from that submission, during which no document, message, counterparty or query within it is separately counted.

A worked file is a unit of work performed rather than a period of access, so a file already opened is not pro-rated and cancelling does not reverse it. A file that has been paid for stays usable for its full ninety day window, including after the add-on is cancelled. Cancelling the add-on does not affect your plan, and everything the plan includes, the shipment record, the documents, the counterparty lanes, the compliance checklist and the statutory clocks, continues unchanged.

Extra worked files are prepaid in packs, bought when you choose them rather than added to a recurring instruction, so a pack cannot produce a debit you did not authorise. Packs do not expire while the account is open and are not transferable between accounts. An unused file in a pack is refundable on request at the price actually paid for it, and on termination unused files are refunded at that price.

A worked file charge is reversed on request where the file was opened in error and the agent produced no output against it, provided you ask within seven days of the charge. Once the agent has returned a classification, a computation, a finding or a draft, the work has been done and the charge stands.

7.Enterprise

Enterprise fees, including the API, deployment, migration and any committed term, are governed by the order form or agreement signed for the account. Where that document states cancellation or refund terms, they prevail over this policy.

8.Transaction rails are priced separately

The transaction rails are not part of a Purser subscription and are not covered by this policy: the spread when a duty credit scrip is sold, committed realisation volume, and financing referral at 0.5 to 1.0 percent. Each is priced on its own and carries its own terms, none is required to use Purser, and nothing there is folded into a subscription. A refund question on a rail is a question about that transaction, not about your plan.

9.If something is our fault

If a paid feature does not work because of an error on our side, tell us and we will put it right. Depending on the circumstances that may include a credit or a refund for the affected period.

A delay or failure at a government portal, a bank, a carrier, a broker or a counterparty is not an error on our side. Purser never submits to a government portal and never sends an outbound message without a recorded human approval event, so an outcome that depended on a transmission you or your broker had to make, or on an approval that was never given, is outside what we can be responsible for.

10.How to ask for a refund

Write to us through the contact section on the home page, or to [email protected], with the account, the charge and the date. An approved refund is made to the original payment method, in Indian rupees, for the amount actually charged.

An approved refund is initiated to the original payment method within seven working days of approval. How long it then takes to appear is set by the payment provider and your bank, and is outside our control; we will give you the reference so you can trace it with them.